CQC Rated Outstanding

Supporting Independence.
Enriching Lives.

We provide person-centred supported living and care for individuals with learning disabilities — helping people live independently with dignity, choice and confidence across Stoke-on-Trent, Staffordshire and Cheshire.

Get In Touch Our Services
CQC Outstanding Rating
Stoke-on-Trent, Staffordshire & Cheshire
Person-Centred Care
Strong Partnership Working
Independent Support residential homes in Stoke-on-Trent
★★★★★
CQC Rated
Outstanding

About Independent Support

A Different Kind of Care Provider

Independent Support provides high-quality supported living and residential care for individuals with learning disabilities. We believe that everyone deserves to live with independence, dignity and genuine personal choice — and we build everything we do around that belief.

We work in Stoke-on-Trent, Staffordshire and Cheshire, providing support in people's own homes and in our purpose-designed supported living properties. Whether someone needs daily living support, help building confidence, or consistent emotional care, we are here — reliably and compassionately.

Supported living
Residential care
Homecare
Learning disabilities
Physical disabilities
Adults of all ages

Supported Living Services

How We Support You

Every person's needs and aspirations are different. Our support is structured around the individual — helping people build the skills, confidence and independence they need to live life on their own terms.

Daily Living Support

Practical support with everyday tasks — from household routines and cooking to managing appointments and finances — delivered in a way that promotes independence rather than dependency.

Personal Care

Respectful, person-centred personal care provided by trained staff who understand each individual's preferences, routines and the importance of maintaining dignity at all times.

Community Engagement

Supporting people to take part in community life — activities, hobbies, social events and local groups — so they can enjoy full, connected and meaningful lives.

Building Confidence & Skills

We help people develop new skills and grow their confidence at their own pace — whether that's learning to cook, travel independently, or pursue personal goals and aspirations.

Emotional Wellbeing

Consistent, compassionate support for emotional wellbeing — building trusting relationships that help people feel safe, valued and understood in their daily lives.

Why Independent Support

Care You Can Trust

We've built our reputation on doing the right thing for every individual we support. Here's what sets us apart.

Truly Person-Centred

Every support plan is built around the individual — their needs, their goals, their choices. There's no one-size-fits-all here.

CQC Outstanding Rating

Independently inspected and rated Outstanding by the Care Quality Commission — a recognition of excellence in care, staffing and outcomes.

Experienced, Caring Staff

Our team is trained, consistent and invested in the people they support. Staff are recruited around our HEART values — not just their qualifications.

Strong Local Partnerships

We work closely with local authorities, commissioners and NHS services across Stoke-on-Trent, Staffordshire and Cheshire to deliver seamlessly coordinated support.

Promoting Independence

We actively support people to do more for themselves over time — because the goal is always greater independence, not greater reliance on us.

Positive Outcomes

Our focus is on real, meaningful results — people reaching their goals, enjoying richer lives and achieving what matters to them personally.

Our Core Values

Everything We Do Comes from the HEART

Our five values were written by the individuals we support. They guide how we recruit, how we work, and how we treat every person in our care — every single day.

Helpful

We are always ready to provide practical support, guidance and encouragement — whether it's for the people we support, their families or our partners.

Empathy

We listen carefully, seek to understand and respond with genuine compassion and kindness. We walk alongside people — never ahead of them.

Approachable

We create an open, welcoming environment where individuals, families and professionals feel genuinely comfortable speaking to us about anything.

Respect

We value every person's dignity, individual choices, rights and unique identity — always. Respect is not occasional; it shapes every interaction we have.

Trust

We build lasting relationships through honesty, reliability and consistency. Families and individuals know they can count on us — because we are always there when we say we will be.

Our Homes

Real Homes, Real Lives

We specialise in comfortable, homely supported living and residential accommodation across Stoke-on-Trent, Staffordshire and Cheshire — places people are proud to call home.

The Willows supported living properties, Tunstall, Stoke-on-Trent

The Willows

Purpose-designed residential and supported living properties in the Tunstall area of Stoke-on-Trent, developed in partnership with Charles Wainwright Developments. Offering two residential homes and two supported living properties in a calm, welcoming setting.

Stoke-on-Trent Residential Supported Living
Juniper House supported living home, Adderley Green

Juniper House

A welcoming 7-bedded supported living home in Adderley Green, providing a warm, homely environment for individuals with learning disabilities. Residents enjoy comfortable private bedrooms, shared living spaces and a lovely garden.

Adderley Green 7-bedded Supported Living
Comfortable lounge area at Juniper House Personalised bedroom at Juniper House Garden space at Juniper House Individual bedroom decorated to personal taste

What People Say

Heard From the People Who Matter

I like the place where I live. The staff are nice. I go out to lots of places I like. Staff support me to cook and bake different foods, I get to do a lot of nice things. All the staff are kind and look after me. I feel happy and safe here.

Margaret Jose
Resident

I really like living at the Willows. I have lived here seven years. I have loved every moment with the staff and my housemates. We have done a lot of activities together, like Alton Towers and many more. I nominated Rachel for the dignity award.

Chantelle
Resident

I have worked for Independent Support for nearly 4 years. It is a very rewarding job with great opportunities to progress. It is a lovely company to work for — they really do care about their staff. It's not just a workplace, it's like one big family.

Team Member
Support Worker

Who We Support

Support for Individuals, Families & Professionals

We work with a wide range of people — all united by the goal of helping individuals with learning disabilities live fulfilling, independent lives.

Individuals

Adults with learning disabilities seeking to live as independently as possible, with the right level of support around them.

Families & Carers

Families looking for trusted, quality care — and carers who need the reassurance of a reliable, outstanding-rated provider.

Social Workers

Social workers and case managers seeking a flexible, person-centred provider with a proven track record of positive outcomes.

Local Authorities & Commissioners

Commissioners and local authorities looking for an outstanding, responsive supported living provider to place with confidence.

Our Approach

Care That Fits Around You

A support worker helping an individual build skills and independence

  • Individual Support Plans

    We work with each person, their family and professional network to create a support plan that reflects their goals, preferences and the support they genuinely need.

  • Encouraging Independence

    Our approach always starts from the individual's own strengths — we support people to do more for themselves, not less. Independence is the goal, every time.

  • Life Goals & Aspirations

    From hobbies and relationships to employment and learning, we help the people we support identify what matters to them and work towards achieving it.

  • Working with Families & Professionals

    We value strong relationships with families, social workers, health professionals and local authorities — because the best outcomes come from working closely together.

  • Consistent, Reliable Support

    Consistency matters deeply for the people we support. We work hard to ensure the right staff are always in place, providing familiar, dependable support every day.

Working in Partnership With

City of Stoke-on-Trent Staffordshire County Council Kirklees Council Rochdale Borough Council

Start the Conversation

Let's Talk About How We Can Help

Whether you're an individual, a family member or a professional — we'd love to hear from you. Tell us about what you're looking for and we'll find the right support together.

Call 01782 437790 Send an Enquiry

Visit Us

Enterprise Chambers
276 Furlong Road
Stoke-on-Trent
ST6 5UN

Call Us

01782 437790 / Option 1

Email Us

info@independent-support.co.uk